FAQ
Frequently Asked Questions
Where are Dirty Flys NZ products shipped from?
Every order is shipped directly from our New Zealand warehouse located in Taranaki.
Do you ship internationally?
Absolutely! Dirty Flys NZ ships worldwide.Estimated delivery times are as below but please note these are estimated delivery times and may vary depending on customs processing and your local courier service
- New Zealand: 1–3 business days
- Australia: 4–8 business days
- USA & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Rest of the World: 10–20 business days
Are you a New Zealand business?
Absolutely. Dirty Flys NZ is proudly New Zealand owned and operated. We stand behind every product we sell and are committed to providing great service to Kiwi customers and anglers around the world.
How long does shipping take?
Most orders are dispatched within 1 business day, with tracking provided once your order has been shipped.
Do you keep products in stock?
Yes. If an item is listed as available on our website, it's physically in stock here in New Zealand and ready to ship.
Why choose Dirty Flys NZ?
Because we don't just sell products—we use them ourselves.
We carefully select gear that offers excellent value, reliable quality, and performance that stands up to real-world use. If we wouldn't fish with it, we won't sell it.
How strong are your hooks?
Strong enough to back our biggest catch so far!
The largest trout officially landed and weighed on a Dirty Fly currently sits at 27 lb.
Think you can beat it? We'd love to see it. Tag us on social media or send us your photos—we're always keen to celebrate a new Dirty Fly PB.
What if I'm not happy with my order?
If there's an issue with your order, contact us as soon as possible. We'll work with you to make it right.
Customer satisfaction is extremely important to us.
Can I return an item if I change my mind?
We understand that sometimes plans change.
Unused items in their original packaging may be returned within our returns period. Please contact us before sending anything back so we can help with the process.
Is my payment secure?
Yes.
Our website uses secure encrypted payment processing so your information is protected. We never store your credit card details.
How can I contact you?
The easiest way is through our Contact page or by email.
We aim to respond to all enquiries within one business day—and usually much sooner.
Why are your prices so competitive?
We've built Dirty Flys NZ around keeping costs low and passing those savings directly to our customers.
By operating efficiently, cutting out the middle man and carefully selecting our products, we're able to offer premium gear without the premium price tag.
Do you offer tracking?
Yes.
Every order includes tracking, and you'll receive your tracking details by email once your order has been dispatched.
What happens if something arrives damaged?
Although it's rare, if your order arrives damaged, contact us within 48 hours with photos of the packaging and product. We'll sort it out as quickly as possible.
Still have a question?
We're real people who genuinely want to help.
If you can't find the answer you're looking for, get in touch and we'll get back to you as soon as possible.
Thanks for supporting a Kiwi-owned business. Tight lines, and good luck being the angler who beats our current 27 lb trout Dirty Fly record! 🎣